FAQs

Questions families ask before getting started

Quick answers about ClaraReminds, SMS reminders, caregiver alerts, privacy, billing, and managing clients.

I'm a caregiver - can I add more than one client to my account?

Absolutely. Once you're logged in, you'll be able to sign up and manage multiple clients right from your dashboard, which is helpful for caregivers looking after more than one loved one.

What kind of phone does my loved one need?

Any phone that can send and receive text messages works, including a smartphone or basic flip phone. No app, no Wi-Fi, and no learning curve.

Do they need internet or a smartphone?

No. Clara works over standard SMS, so as long as they have cell service, they're good to go.

Can I customize the wording of the reminder?

Yes. You can write each reminder in your own voice so it feels familiar and reassuring to your loved one.

Can Clara handle medications taken at different times of day?

Yes. With Essential Plus, you can schedule up to 3 reminders per day to cover morning, midday, and evening doses.

What time zone do reminders follow?

Reminders are sent based on your loved one's local time, so they always arrive at the right moment of their day.

How do I cancel?

You can cancel anytime from your dashboard. There are no contracts and no cancellation fees.

Is my loved one's health information private?

Yes. We treat reminder details and reply data with care and never share or sell your information. See our Privacy Policy for full details.

What if my loved one is traveling or away from home?

As long as they can receive texts on their phone, Clara keeps working. You can also update reminder details from your dashboard when routines change.

What if they lose or change their phone number?

You can update their number anytime from your dashboard, and reminders will continue from the next scheduled time.

Does Clara replace a medical professional?

No. Clara is a friendly reminder service, not medical advice. Always follow your healthcare provider's guidance on medication and dosing.

Start today

Give your family the calm they deserve.

Clara is ready when you are. Set up in minutes, cancel anytime.

No contracts. No app. Cancel anytime.