How ClaraReminds handles personal information

ClaraReminds is operated by Silvertouch Solutions Inc., a corporation incorporated in Ontario, Canada. Our principal place of business is Toronto, Ontario. References to 'we', 'us', or 'our' in this policy refer to Silvertouch Solutions Inc.

We collect only the information necessary to provide the ClaraReminds service. This includes:

• Caregiver account information: name, email address, and account password (stored in encrypted form)
• Recipient information: the name and mobile phone number of the person receiving SMS reminders
• Reminder details: reminder content, scheduled times, medication or routine names, and frequency settings
• Reply and delivery data: message delivery status, reply confirmations (e.g., 'Done'), timestamps, and missed-alert triggers
• Subscription and billing information: plan selection and payment transaction records (payment card details are processed by our third-party payment provider and are not stored on our servers)
• Support communications: messages sent to us via email or our support address

We collect information directly from you when you create an account, configure reminders, or contact us. We also collect technical data automatically through our SMS delivery partners, including delivery receipts and reply status. We do not use cookies, tracking pixels, or behavioural advertising tools.

We use personal information only for the following purposes:

• To create and manage your ClaraReminds account
• To schedule, send, and track SMS reminders on your behalf
• To detect replies and trigger caregiver alerts when no confirmation is received within the configured window
• To process subscription payments and manage your plan
• To respond to support requests and service inquiries
• To improve the reliability and functionality of the service
• To comply with legal obligations

ClaraReminds sends SMS messages to recipients on behalf of caregivers. By entering a recipient's phone number and configuring reminders, you confirm that you have obtained the recipient's express or implied consent to receive SMS messages from ClaraReminds, and that the recipient is aware of and agrees to receive these messages.

You are responsible for ensuring that all recipients whose numbers you enter have provided the appropriate consent under Canada's Anti-Spam Legislation (CASL) and any applicable telecommunications regulations. ClaraReminds provides the technical platform; the caregiver is the sender of record for CASL purposes.

Recipients who wish to stop receiving messages may reply STOP at any time. ClaraReminds will honour all opt-out requests immediately.

ClaraReminds does not sell, rent, or trade personal information. We may share information only in the following limited circumstances:

• Service providers: We work with trusted third parties including hosting providers, database providers, SMS delivery networks, and payment processors. These providers access information only as necessary to perform services on our behalf and are contractually bound to protect it.
• Legal requirements: We may disclose information if required by law, court order, or government authority, or to protect the rights, safety, or property of ClaraReminds, our users, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction. We will notify affected users before their information becomes subject to a materially different privacy policy.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law:

• Active account data is retained for the duration of your subscription
• Following account cancellation, we retain minimal account and billing records for up to 7 years to satisfy applicable tax and legal obligations
• Reminder content, delivery logs, and recipient data are deleted within 90 days of account cancellation, unless retention is required by law
• Support communications are retained for up to 2 years

We implement commercially reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission, access controls, and limited staff access to personal data.

No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we take our obligations seriously and will respond promptly to any identified vulnerabilities.

In the event of a privacy breach that poses a real risk of significant harm to individuals, ClaraReminds will notify affected individuals and report the breach to the Office of the Privacy Commissioner of Canada as required under PIPEDA. We maintain a record of all privacy breaches for a minimum of 24 months.

As an individual whose personal information we hold, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to the collection or use of your information (subject to legal and contractual restrictions)
• Request deletion of your personal information, subject to our legal retention obligations
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, contact us at support@silvertouchsolutions.com. We will respond within 30 days of receiving a written request.

ClaraReminds is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information without parental consent, please contact us and we will delete it promptly.

This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, including PIPEDA. Any disputes arising from this policy shall be resolved in the courts of the Province of Ontario.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify registered users of material changes by email at least 14 days before the changes take effect. The updated policy will also be posted at clarareminds.com/privacy with the revised effective date. Continued use of ClaraReminds after the effective date constitutes acceptance of the updated policy.

For privacy questions, access requests, or complaints, contact our Privacy Officer at support@silvertouchsolutions.com.

Silvertouch Solutions Inc., Toronto, Ontario, Canada.

You may also direct complaints to the Office of the Privacy Commissioner of Canada.